A question?

Write to us

A question about an order, a shade or a size? Write to us — a real person answers.

  • E-mail contact@myjellyb.com
  • Délai de réponse Within 24 working hours
  • Horaires Monday to Friday, 9am – 6pm

Before you write

The answer might be here

Is the tote really see-through?

It’s translucent, not transparent. You can make out the shapes and colours of what’s inside without any of the detail being readable. The zipped inside pocket keeps whatever you’d rather not show out of sight.

Will the jelly yellow over time?

No. We use TPU, not PVC. PVC yellows within months because its plasticisers migrate to the surface. Our material contains none: it costs more to produce, and that is exactly why we chose it.

Medium or Large — how do I choose?

The Medium (35 × 27 × 15 cm) takes a 13-inch laptop, a pouch, a wallet and a 500 ml bottle: it’s the everyday size. The Large (40 × 31 × 15 cm) also takes an A4 folder upright, a 14-inch laptop and a rolled-up jumper: it’s the size for class, office and weekends. The comparison on the product page shows both to scale.

Does the padlock actually work?

Yes. The padlock is removable and comes with its key. It attaches to the metal-clasp flap. You can also take it off and keep just the clasp.